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The Rise of Digital Claims—and What It Means for Trust
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The Rise of Digital Claims—and What It Means for Trust Not long ago, filing an insurance claim meant phone calls, paperwork, adjuster visits, and waiting, sometimes weeks, for answers. Today, many claims start and finish on a smartphone. Photos are uploaded. AI reviews damage. Payments arrive faster than ever.Digital insurance claims have moved from a “nice-to-have” innovation to an industry standard almost overnight.For carriers, this shift promises efficiency. For customers, it promises speed. But for insurance agents, it raises a more complicated, and more important question: Doe...
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